Yes, most service providers offer a feature called “number portability” which allows you to keep your existing business phone numbers (DID’s) when you switch to their service. This ensures minimal disruption to your business operations. However, it is always best to confirm with the service provider beforehand.

Furthermore, some service providers may charge a fee for number portability, so it is important to discuss this with them before making the switch.

To successfully transfer your business phone numbers, you will be asked by the new carrier to provide proof that you are the authorized owner of the numbers. This can be in the form of a bill or account statement from your current service provider. You will probably be asked to sign a Letter of Authorization (LOA) to give authority to your new carrier to transfer the business phone numbers.

Toll Free Business Phone Numbers

If your company has a Toll Free Number that you want transferred you will be asked to sign a Toll-Free Letter Of Authorization and provide the account invoice that includes the toll-free phone number.

Moreover, it is important to note that number portability may take some time to complete, usually around 7-14 business days. Depending on the situation with your current provider during the transfer time, if necessary your new carrier may be able to forward your numbers temporarily to prevent any service downtime for your company.

Multiple Business Phone Numbers

Before you start the porting process you might want to consider if you need all the phone numbers associated with your company. With the older legacy systems companies were required to have rollover lines. This allowed for multiple calls to come into a business at one time and be rolled to the next available line to be answered. With VoIP you have unlimited incoming lines. If staff members are not available to help answer calls your automatic IVR will route the calls to the correct person or department.