MetroConnect’s VoIP Phone System Features
In the fast-paced world of business, communication tools can’t be a bottleneck. They need to be engines of growth, efficiency, and connectivity. That’s where MetroConnect shines with our suite of cutting-edge VoIP and phone system features tailored to empower businesses just like yours.
Phone Features
Caller ID
Identify who is calling directly on your phone
Master Your Calls with Call Flow Control
Adapt in real-time with our user-friendly call flow control. Whether it’s a promotional period or a peak service hour, redirect calls easily to manage volumes effectively, making sure your customers connect with the right support every time.
Effortless Efficiency with Call Parking
Our call parking feature allows employees to place calls on hold and retrieve them from any phone in the system. Perfect for businesses with staff constantly on the move, call parking ensures no call goes unanswered, no matter where your team is located.
Stay Connected with Call Forwarding
Flexibility might as well be our middle name. Call forwarding allows incoming calls to be directed to any extension within the system or external numbers, ensuring your calls are answered even when you’re not at your desk.
Call Recording
Allows users to record conversations using their phones constantly or on demand. * Some jurisdictions/countries do not allow a call to be recorded without prior consent, please check your local laws before recording a phone call.*
Call Reporting
Get detailed statistics on the all phone calls in a graphical interface with multiple filter methods.
Paging & Intercom
Support for group paging through your phone handsets or integration through your overhead paging system.
Company Directory
Allows your customers to find people in your organization easily and connect directly to their extension.
Voice to Email Messages – Never Miss a Beat
Voice to email conversion means voicemails are automatically forwarded to your email, allowing you to listen and respond to critical communications anytime, anywhere – ensuring you’re always in the loop.
Innovate with IVR
Interactive Voice Response (IVR) is more than just an automated greeting; it’s your first impression. A customizable IVR system efficiently directs your clients to the right department or individual instantly through an intuitive push-button menu. This streamlines call management, highlighting your company’s professionalism.
Do Not Disturb
When enabled on a handset it will automatically reject all incoming calls, directing them to the user’s “busy” voicemail.
Soft-Phone Apps:
Install our softphone app on your mobile device to conveniently answer incoming calls on the move. Make outbound calls using the app, which will display your company’s information instead of your personal details.
Unified Communication for Multiple Locations
MetroConnect specializes in unifying communication across multiple locations. Whether you run a single location or manage a multi-state enterprise, our phone services keep you connected as one cohesive, efficient unit.
Unlimited Extensions
Create an unlimited number of user extensions.
Music on Hold
Play music to callers on hold. Additionally, different music can be played depending on which queue a caller is in.
Call Queues
Places callers into an on-hold queue to be answered by the next available representative based based on a priority system. Especially useful when dealing with large call volumes.
Reinforce Teamwork with Ring Groups
Enhance your team’s collaboration with ring groups. Incoming calls ring on multiple devices, ensuring they’re picked up swiftly and dealt with by the right team member – because shared responsibility means improved customer service. Ideal for sales teams, customer service departments, or service divisions.
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