FAQ’s About Business Phone Systems and Service

What Does VoIP Caller Mean?2021-10-26T13:43:20-04:00
VoIP Caller Meaning?

VoIP Caller meaning?

You are probably seeing more VOIP CALLER or VOIP come up on your phone’s screen.  VoIP Caller meaning?

It is the Caller ID identifying your incoming call as a call made over broadband internet connection instead of the older phone lines. VoIP customers have the option of having their company name or a phone number as their Caller ID associated with their main Business Telephone Number (BTN).  If the company has additional phone numbers connected to the business, they can choose not to have Caller ID associated on every number, so VoIP Caller may be displayed.

Vanity Phone Number – Are There Benefits In Having?2021-10-22T16:08:47-04:00

Vanity Phone Number – Are There Benefits In Having?

Yes!  Many companies have come to recognize their vanity phone number as a valuable company asset.

How can your company benefit from a Vanity Phone Number?

  • Can increase your business’s visibility by word of mouth advertising.
  • Can help build your company’s brand.
  • Easy for customers to remember and recall.
  • Can be made a part of your company’s advertising plan.
  • Tells potential clients at a glance who you are.  Example 1-800-FLOWERS.
  • Vanity phone numbers provide your company with a professional finish and show your commitment to your product or service.

Remember To Update!

You decided on a vanity phone number.  Your purchased it and have had it ported over to your company’s phone service.  Now  you need to make your vanity number visible to everyone so lets start updating your number!

Here are a few suggestions on where to start:

  • Website Contact Page

  • Website Heading

  • Website Footer

  • Social Media Accounts

  • Email Accounts

  • Community/Membership Association

    Chamber Of Commerce

    Networking Group

  • Google My Business

  • Google My Business

  • Bing For Business

  • Online Listings & Links

  • Advertising Digital or Print

  • Promotional Giveaway Items

  • Signage

    Business Location



  • All Printed Material

    Business Cards- Printed or Electronic

    Letterhead & Envelopes


    Invoices / Credit Memo’s



Cable or Wiring, What Do I Need?2021-10-08T17:57:41-04:00

We recommend a high quality cable for VoIP clarity, every call.

Phone System Cabling

We recommend Cat 5 or Cat 6 ethernet cable for use in our hosted VoIP Telephone Systems to provide the end user a reliable high quality voice experience.  Before we install a system,  it is important in the site inspection to determine if the cabling on your premise is compatible with our standard for quality service.  Most cabling in offices today is recent and should not pose any issues for quality service.

If it is determined that your office cable does need to be upgraded,  you can use the services of MetroConnect or any professional cable installer you choose to upgrade with.

Office Phone With Call Forwarding2021-07-29T17:53:06-04:00
Office phone with call forwarding.

Office phone with call forwarding, when would I use this option?

Good question.  When you’re not available to take a call, the last thing anyone wants is voicemail.  With our easy-to-use call forwarding feature, you never have to miss an important conversation again!  Just select Forward All  (see photo for location) soft key and entering either an extension or number for where incoming calls should be forwarded to. When you want to cancel this option, just go back in and select the Cancel option.

For a majority of our systems it is just that easy! Some clients may have requested a different configuration during installation of their phone system – so please contact us if your system doesn’t follow these steps.  We will check your system for special configurations and advise you on your custom steps to follow.

At MetroConnect, our office phone with call forwarding is just one of the many features available to our clients.  For a list of our standard features, please click here.  Our phone system structure gives our tech more flexibility than most systems out there.  In our initial conversations with you, tell us how you need your call flow to go, all the features that are important plus special features you would like to see if we can initiate on your system.  Once your new system is up and running, we will continue to make adjustments to your feature list.  Remember our goal is to provide your company a full featured phone system that provides the perfect operational call flow for your company.

Can I use my work VoIP phone at home for remote work?2021-10-26T13:49:01-04:00

Our clients love the ease of portability MetroConnect offers with their Telephone Systems. We know that our customers, whether they’re in an office or are doing remote work from home, are always looking for a phone system to provide them and their workers with a unified professional appearance. One great feature we offer is remote work integration through Telephony over IP (TIP), which will allow your employees at both locations access to one single centralized telephone system without any additional equipment costs!

We ask that you alert us of any upcoming movement of phones whenever possible. When the times arrives for our clients to work remotely they just bring their office phone to their new location.  They then contact a MetroConnect technician to update their 911 information and enable remote use.  With a  few minor adjustments they are ready for business.  Your remote work office can be local, state wide or out of state, anywhere you have secure internet. Tell us what you need and we will make it happen.

It’s no wonder why so many businesses have made us part of their team – you’ll love how affordable we can make things too!

Mobile Workers Can Benefit From Our Phone System

With MetroConnect’s powerful phone system we can also accommodate Mobile Workers too.  If you have employees that mostly work on the go instead of working physically at the office,  they can be included in the business phone system.  An extension would be set up for each mobile worker that calls can be forward to by the receptionist or if setup on the system, your Interactive Auto-Attendant.  Interactive Auto Attendant (IVR) is an answering system programmed to your system to direct incoming callers to their destinations using a simple push button menu.  The call answered either way would appear to the caller as a normal transfer to recipients extension. They would not know that the call has left the physical office and been sent to the recipients cell phone. If the recipient can not receive the call, the caller can leave a message which will be forwarded to a designated email address for the recipient to view.

For remote work, mobile work or office work, MetroConnect wants to make sure your employees don’t miss that important phone call. Call our office to discuss how MetroConnect can help your telecommunication challenges.

Florida Hurricane Season – What Happens To My Business Phone Calls?2021-04-26T14:31:45-04:00
Don't let your business be down because of the storms.

Working in the south, it is always wise to be prepared for dreaded hurricanes and tropical storms.  As a business owner, we understand that you need to be prepare so that after the storm you can minimize your down time even if you need to setup temporary office space.

When you initially signed up for service with MetroConnect we asked for an emergency cell phone number just for times like this.  If you do not remember who’s cell number was given or would like to make a change,  please call the office 727-400-3171.  Depending on the severity of the storm and damage to our county, if we determine it will be a couple days with services down, we will forward your main office number to the designated cell phone.

You will also continue to receive your corporate voice messages via email.  Your company designated a voice message email recipient at the time of installation.  Every time a caller leaves a voice message on your telephone system the recipient receives an email containing an audio version of the message.  Knowing your staff’s plans for weathering the storm might make you want to reconsider who the recipient is.  Please call our office 727-400-3171 to make any change.

If your business unfortunately does receive damage from the storm, please know that MetroConnect will do our part to help get you up and running as soon as possible.  Contact our office to update us on your office recovery as it progresses 727-400-3171 or email us at:  support@mymetroconnect.com

During severe storms, MetroConnect posts updates to service alerts on the front page of their website:  www.mymetroconnect.com

Will I be able to retrieve my office voice messages when closed?2020-07-08T13:03:15-04:00

Yes you can!

MetroConnect configures every phone system system with the voice messages forwarded to a designated email address. If your company requires multiple email recipients, we can do that too. This way when a call comes in and the caller leave a voice message, it gets sent to every recipient’s email address. The email will include the voice recorded message from your caller that you can play back on any device you have your emails set up on.

Phone numbers or vanity number?2021-07-30T12:31:29-04:00

Local or Toll Free Phone Numbers

Purchase Phone Numbers? Ever wanted to give your business a more personal touch? Phone numbers are the way to go. We have just what you need–unique, identifiable phone numbers that’ll make it easy for customers and clients alike to remember how they can reach out when they want or need something from your company!

Do you want to add phone numbers so your business can distinguish different marketing campaigns, direct departmental lines for additional facilities or provide toll free calling for your customers? We work with clients who need these numbers. Once we acquire them for our client’s use, then activate the number according to their request.

Vanity Number Search

With the help of our experienced specialists, we will search for your ideal vanity number combination. Your Vanity Phone Number is an important part of a well-rounded business plan and can really set you apart from competitors in this field. Call us today to get started!

What is The Cost Of MetroConnect’s Cloud 9 Program?2021-07-20T22:51:44-04:00

MetroConnect’s Cloud 9 Program is perfect for companies that want a brand- new full feature business telephone system with No Up Front Fees. Our Cloud 9 Program includes new telephones, POE Switch, Router (if necessary), Installation, Training and Porting of up to two phone numbers. Our technicians evaluate your currently used monthly minutes and suggest an appropriate phone package. Our Cloud 9 package does come with a reasonable contract which can be adjusted as your company grows or with reduction of phones if needed. All this, a new business telephone system custom designed to fit your corporate needs with no up front fees for the cost of your monthly hosting.

Contact MetroConnect to discuss your telecommuting needs and receive a quote for your business or call 727-400-3171

*Any cabling required will be quoted and billed separately.

Can we keep our company’s phone number if we switch to your service?2021-04-26T14:37:28-04:00

Yes, you certainly can keep your  current company’s phone number (s) when you move to our service.  When you sign on with MetroConnect’s hosted business phone service we will have you complete a Porting form and provide us with your latest telephone invoice. The Porting form gives permission for all the phone numbers associated with your corporate account to be transferred over to our service.  The transfer  process can take ten days to a month to complete.

What is the cost of a business phone system?2021-07-20T22:47:22-04:00

The cost for Telephone Systems and Services varies depending on your needs. MetroConnect offer our customers a few options for their telephone equipment and customize your monthly service charge based on your anticipated usage:

  1. You may purchase the phones and equipment out right. We then offer different monthly phone service packages to fit your business call volume.
  2. Sign up for our Cloud 9 Package. This package includes new telephones, POE Switch & Router (if necessary) * for the cost of just monthly service. So No Up Front Fees!
  3. Keep your existing phones and sign up for our telephone service package based on your normal monthly usage.

We would be more than happy to discuss any of the above options with you and supply pricing base on your corporate needs. Call our office at: 727-400-3171 or email us with your questions.

*Cabling (if necessary) not included in Cloud 9 Package.

Can you design my system to have all phones ring except in treatment rooms?2018-05-28T17:54:49-04:00

Yes, we certainly can design and program your inbound calls to ring on all phones except specifically designated ones, in your case the patient treatment rooms.  In our pre-installation meeting,  we will discuss with you the normal flow of your business calls and see where your new phone system can enhance your staffs productiveness. Once your phones are installed and your staff has becomes more familiar with the features,  we can review and tweak the call flow features for you.

Our company has multiple locations, would we be able to use your telephone system?2020-07-21T16:05:38-04:00

MetroConnect’s Telephone System would be perfect for your business. Your multiple locations would be able to share the same telephone system with endless combinations.  Our progressive telephone system also makes corporate growth a snap with additions or new remote locations easily integrated into the system.  Just let us know your particular needs and we will show you how we can accomplish it for you.

Why should I purchase from your company versus one I see advertised on the internet or TV?2021-04-26T15:56:33-04:00

Why MetroConnect’s Phone System vs Online Service

When you purchase a telephone system online or from a big box store, you are receiving phones with no initial set up, limited features and minimal customer and technical service. Your new MetroConnect’s telephones will be customized to your company’s needs. MetroConnect feels it is important that your company take advantage of the current technology so we program your multiple features before installation to make your system efficient and effortless for your staff.

We are local. We are here if you need us. Sometimes weather conditions can effect your phone service, land lines and VoIP. We are experiencing the same weather conditions as you and have been proactive in troubleshooting any potential problems.

Our staff is in the business of helping business embrace digital telephone technology. Our technical team members are IT trained and extremely knowledgeable about our hosted systems. We are use to technology equipment requiring updates to work efficiently and securely. Our tech’s are proactive with our phone systems to make sure your system is current and protective.

When purchasing from a Big Box Store – Most employees are very helpful with some knowledge about each product offered in their department but are not trained specifically about Hosted VoIP telephones systems. When you select MetroConnect for your Hosted Phone System provider we are available to answer your questions, recommend, design then program your custom phone features and provide expert technical support. We can comfortable say we are with you from inception and beyond.

I have heard that VoIP telephone systems’ sound is not as clear as a land line is that true?2021-10-26T13:49:26-04:00

 VoIP telephone systems provide the same sound clarity as your regular land line.  Please call our office and speak to our staff member.   Hear for yourself the clarity on our lines.  Our office  has been on a hosted VoIP Telephone System for the last 14 years. Call us from different phone extensions, devices and locations to test for yourself.

If the internet goes down what happens to my calls?2020-07-08T12:57:38-04:00

When you decide to have your corporate phone system hosted with MetroConnect, we prepare for all possible scenarios.  In addition to having your Voice Messages forward to an  individual or multiple email addresses, thus  allowing the audio to be heard over your cell phone. MetroConnect programs your system so that if the internet goes down for any reason for an extended period of time,  your calls will be forwarded to a pre-selected cell phone number.  At MetroConnect,  we want to minimize your business’ down time.

FAQ For Hosted VoIP Phone Systems

How Do We Get Started?
FAQ doesn’t have the answer to your question, call us, your questions are important. We understand that upgrading your business telephone system and service is a major corporate commitment. During our initial introduction to your company, we try to provide answers to the most frequently asked questions about our hosted telephone systems and services. We want to learn about your corporate communication needs. The features you have with your existing system that you require along with features you would love to have.

MetroConnect’s Phone Systems Are Tailored To Your Needs
Our telephone systems are designed then customized to fit your company’s communication requirements. We welcome your questions and the discussions that follow to pinpointing your exact needs. MetroConnect will design your telephone system with your specific features in mind providing an efficient telephone system that allows for easy of use along with current technology and future expansion as your company grows.

Have more Questions?
Usually one answer leads to another question. We are here to answer all your questions so please don’t hesitate to contact us as many times as necessary. When selecting a new phone system for your business, every question is an important one therefore ask away. Please contact our office at 727-400-3171 , e-mail us or complete the To Request More Information or Request a Quote form and a staff member will respond to your question.

For Convenient Reference:

MetroConnect’s Site Map

MetroConnect, LLC

1079 Cephas Road,
Clearwater, FL 33765

Phone: 727-400-3171

Web: mymetroconnect.com

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