Remote Office and Softphones – Office On The Go

The popularity of remote offices has significantly increased in recent years, offering a safe and efficient work environment for employees and employers. The onset of the Covid-19 Pandemic in early 2020 prompted a substantial transition from traditional corporate offices to remote home offices. As a result, new protocols were established to ensure the secure procurement, protection, and distribution of client and corporate data. This shift towards remote work has brought about numerous advantages and safety measures that benefit both employees and employers.

Adjustments were made to corporate communications along with increased security measures for home internet users.  MetroConnect’s clients were able to avoid a large majority of this work and expense to their telecommunications network. MetroConnect is headquartered in a geographical area of the country that experiences hurricane season along with damaging lightning strikes. Our technicians are prepared in the case of severe weather conditions to get your communications up and running with little or no down time. Having said that, our technicians were ready when the pandemic hit.  They swiftly implemented the portability aspect of our products and services.   MetroConnect’s phone systems provided flexibility for our clients to be able to pick up their office phone, take them home and plug in. During this time period office calls were forwarded to cell phones and voice messages to emails continued to be sent to the chosen recipient, never missing an important call.   Our technicians, already positioned for working remotely were then able to make the behind-the-scenes adjustments, update the E911 locations, enable remote use and test all areas of the business phone system for connectivity, security, and clarity for each corporate employee.  Customers noted the quality of hearing a voice clearly versus the voice garbled or voice loss from employees using their cell phones was most impressive. If you were unaware that the employees were working remotely, it would seem as though all systems were functioning normally. This seamless integration of remote work showcases business agility and operational efficiency.

Our clients have witnessed the adaptability and performance of our phone systems, confirming their satisfaction with the seamless and reliable communication experience. Their positive feedback highlights the value of our services and their ongoing commitment to remote work. Experience the clarity and connectivity of MetroConnect’s phone systems, enabling you to establish a local, statewide, or nationwide remote office with ease.

With the transition out of the pandemic phase and the return of employees to the office, we have observed a rise in the popularity of our softphones within the corporate phone system. For our esteemed MetroConnect customers, we offer a dedicated app that can be easily downloaded to your employees’ cell phones. Our skilled technicians will seamlessly program your employees’ existing office extension or set up an additional corporate extension. This convenient solution empowers your staff to handle incoming calls from any location, ensuring uninterrupted communication. The softphone app boasts various features similar to your office phone system, including call forwarding. Moreover, when your employees utilize the app for outgoing calls, their calls will be seamlessly identified as originating from your business. Furthermore, the application facilitates seamless collaboration among office staff by enabling extension to extension capabilities, thereby enhancing overall teamwork and productivity.

If you are interested in learning how our business phone systems and services can assist your company with remote office setup or telecommuting design structure, please contact our office to discuss.