FAQ 2019-08-21T10:48:48-04:00

Questions About MetroConnect’s Business Phone Systems and Service

How Do We Get Started?

Call us, your questions are important. We understand that upgrading your business telephone system and service is a major corporate commitment. During our initial introduction to your company, we try to provide answers to the most frequently asked questions about our hosted telephone systems and services.  We want to learn about your corporate communication needs.  The features you have with your existing system that you require along with features you would love to have.

MetroConnect’s Phone Systems Are Tailored To Your Needs

Our telephone systems are designed and customized to fit your company’s communication requirements. We welcome your questions and the discussions that follow pinpointing your exact needs.  MetroConnect will design with your specific features in mind an efficient telephone system that allows for easy of use and expansion as your company grows.

Have more Questions?

Usually one answer leads to another question. We are here to answer all your questions so please don’t hesitate to contact us as many times as necessary. When selecting a new phone system for your business, every question is an important one therefore ask away.  Please contact our office at 727-400-3171e-mail us or complete the To Request More Information or Request a Quote  form and a staff member will respond to your question.

We have listed below the most  frequently asked questions:

Can we keep our company’s phone number if we switch to your service? 2019-10-13T22:20:41-04:00

Yes, your company’s phone number (s) can move with you.  When you sign on with MetroConnect’s hosted business phone service we will have you complete a porting form. This form gives permission for all the phone numbers associated with your corporate account to be transferred over to our service.  The transfer  process can take ten days to a month to complete.

What is the cost of a business phone system? 2019-08-21T09:27:26-04:00

The cost for Telephone Systems and Services varies depending on your needs.  MetroConnect offer our customers a few options for their telephone equipment and customize your monthly service charge based on your anticipated usage:

  1. You may purchase the phones and equipment out right.  We then offer different monthly phone service packages to fit your business call volume.
  2. Sign up for our Cloud 9 Package.  This package includes new telephones, POE Switch & Router (if necessary) * for the cost of just monthly service.  So No Up Front Fees!
  3. Keep your existing phones and sign up for our telephone service package based on your normal monthly usage.

We would be more than happy to discuss any of the above options with you and supply pricing base on your corporate needs.

*Cabling (if necessary) not included in Cloud 9 Package.

Can you design my system to have all phones ring except in treatment rooms? 2018-05-28T17:54:49-04:00

Yes, we certainly can design and program your inbound calls to ring on all phones except specifically designated ones, in your case the patient treatment rooms.  In our pre-installation meeting,  we will discuss with you the normal flow of your business calls and see where your new phone system can enhance your staffs productiveness. Once your phones are installed and your staff has becomes more familiar with the features,  we can review and tweak the call flow features for you.

Our company has multiple locations, would we be able to use your telephone system? 2018-05-28T17:56:26-04:00
voip phone systems from MetroConnect

MetroConnect’s Telephone System would be perfect for your business. Your multiple locations would be able to share the same telephone system with endless combinations.  Our progressive telephone system also makes corporate growth a snap with additions or new remote locations easily integrated into the system.  Just let us know your particular needs and we will show you how we can accomplish it for you.

Why should I purchase from your company versus one I see advertised on the internet or TV? 2018-05-28T17:57:10-04:00

Have a question about VoIP Phones?

When you purchase a telephone system online or from a big box store, you are receiving phones with no initial set up,  limited features and minimal customer and technical service. Your new MetroConnect’s  telephones will be customized to your company’s needs.  MetroConnect feels it is important that your company take advantage of the current technology so we program  your multiple features before installation to make your system efficient and effortless for your staff. 

We are local.  We are here if you need us.  Sometimes weather conditions can effect your phone service, land lines and VoIP.  We are experiencing the same weather conditions as you and have been proactive in troubleshooting any potential problems.

Our staff is in the business of helping business embrace digital telephone technology.  Our technical team members are IT trained and extremely knowledgeable about our hosted systems.

When purchasing from a  Big Box Store – Most employees are very helpful with some knowledge about each product offered in their department but are not trained specifically about Hosted VoIP  telephones  systems.

When you select MetroConnect for your Hosted Phone System provider we are available to answer your questions, recommend, design then program your custom phone features and provide expert technical support.  We can comfortable say we are with you from inception and beyond.

I have heard that VoIP telephone systems’ sound is not as clear as a land line is that true? 2018-05-28T17:57:46-04:00

 VoIP telephone systems provide the same sound clarity as your regular land line.  Please call our office and speak to our staff member.   Hear for yourself the clarity on our lines.  Our office  has been on a hosted VoIP Telehone System for the last 9 years.

If the internet goes down what happens to my calls? 2018-05-28T17:59:45-04:00

When you decide to have your corporate  phone system hosted with MetroConnect, we prepare for all possible scenarios.  In addition to having your Voice Messages forward to an  individual or multiple email addresses, thus  allowing the audio to be heard over your cell phone. MetroConnect programs your system so  that if the internet goes down for any reason your calls will be forwarded to a pre-selected cell phone number.  At MetroConnect,  we want to minimize your business’ down time

MetroConnect, LLC

1079 Cephas Road,
Clearwater, FL 33765

Phone: 727-400-3171

Web: mymetroconnect.com