FAQ’s About Business Phone Systems and Service
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- Custom Design Systems
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- Phone Numbers (DID's)
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- VoIP
VoIP Caller meaning?
What Does VoIP Caller Mean?
You are probably seeing more VOIP CALLER or VOIP come up on your phone’s screen. What does this mean?
It is the Caller ID identifying your incoming call as a call made over broadband internet connection instead of the older phone lines. VoIP customers have the option of having their company name or a phone number as their Caller ID associated with their main Business Telephone Number (BTN). If the company has additional phone numbers connected to the business, they can choose not to have Caller ID associated on every number, so VoIP Caller may be displayed.
Vanity Phone Number – Are There Benefits In Having?
Yes! Many companies have come to recognize their vanity phone number as a valuable company asset.
How can your company benefit from a Vanity Phone Number?
- Can increase your business’s visibility by word of mouth advertising.
- Can help build your company’s brand.
- Easy for customers to remember and recall.
- Can be made a part of your company’s advertising plan.
- Tells potential clients at a glance who you are. Example 1-800-FLOWERS.
- Vanity phone numbers provide your company with a professional finish and show your commitment to your product or service.
Remember To Update!
You decided on a vanity phone number. Your purchased it and have had it ported over to your company’s phone service. Now you need to make your vanity number visible to everyone so lets start updating your number!
Here are a few suggestions on where to start:
Website Contact Page
Website Heading
Website Footer
Social Media Accounts
Email Accounts
Community/Membership Association
Chamber Of Commerce
Networking Group
Google My Business
Google My Business
Bing For Business
Online Listings & Links
Advertising Digital or Print
Promotional Giveaway Items
Signage
Business Location
Vehicles
Advertising
All Printed Material
Business Cards- Printed or Electronic
Letterhead & Envelopes
Brochures
Invoices / Credit Memo’s
Labels
Checks
We recommend a high quality cable for VoIP clarity, every call.
Phone System Cabling
We recommend Cat 5 or Cat 6 ethernet cable for use in our hosted VoIP Telephone Systems to provide the end user a reliable high quality voice experience. Before we install a system, it is important in the site inspection to determine if the cabling on your premise is compatible with our standard for quality service. Most cabling in offices today is recent and should not pose any issues for quality service.
If it is determined that your office cable does need to be upgraded, you can use the services of MetroConnect or any professional cable installer you choose to upgrade with.
Office phone with call forwarding, when would I use this option?
Good question. When you’re not available to take a call, the last thing anyone wants is voicemail. With our easy-to-use call forwarding feature, you never have to miss an important conversation again! Just select Forward All (see photo for location) soft key and entering either an extension or number for where incoming calls should be forwarded to. When you want to cancel this option, just go back in and select the Cancel option.
For a majority of our systems it is just that easy! Some clients may have requested a different configuration during installation of their phone system – so please contact us if your system doesn’t follow these steps. We will check your system for special configurations and advise you on your custom steps to follow.
At MetroConnect, our office phone with call forwarding is just one of the many features available to our clients. For a list of our standard features, please click here. Our phone system structure gives our tech more flexibility than most systems out there. In our initial conversations with you, tell us how you need your call flow to go, all the features that are important plus special features you would like to see if we can initiate on your system. Once your new system is up and running, we will continue to make adjustments to your feature list. Remember our goal is to provide your company a full featured phone system that provides the perfect operational call flow for your company.
Can I use my work VoIP phone at home for remote work?
Our clients love the ease of portability MetroConnect offers with their Telephone Systems. We know that our customers, whether they’re in an office or are doing remote work from home, are always looking for a phone system to provide them and their workers with a unified professional appearance. One great feature we offer is remote work integration through Telephony over IP (TIP), which will allow your employees at both locations access to one single centralized telephone system without any additional equipment costs!
We ask that you alert us of any upcoming movement of phones whenever possible. When the times arrives for our clients to work remotely they just bring their office phone to their new location. They then contact a MetroConnect technician to update their 911 information and enable remote use. With a few minor adjustments they are ready for business. Your remote work office can be local, state wide or out of state, anywhere you have secure internet. Tell us what you need and we will make it happen.
It’s no wonder why so many businesses have made us part of their team – you’ll love how affordable we can make things too!
Mobile Workers Can Benefit From Our Phone System
With MetroConnect’s powerful phone system we can also accommodate Mobile Workers too. If you have employees that mostly work on the go instead of working physically at the office, they can be included in the business phone system. An extension would be set up for each mobile worker that calls can be forward to by the receptionist or if setup on the system, your Interactive Auto-Attendant. Interactive Auto Attendant (IVR) is an answering system programmed to your system to direct incoming callers to their destinations using a simple push button menu. The call answered either way would appear to the caller as a normal transfer to recipients extension. They would not know that the call has left the physical office and been sent to the recipients cell phone. If the recipient can not receive the call, the caller can leave a message which will be forwarded to a designated email address for the recipient to view.
For remote work, mobile work or office work, MetroConnect wants to make sure your employees don’t miss that important phone call. Call our office to discuss how MetroConnect can help your telecommunication challenges.
Stay Connected During Hurricanes and Tropical Storms with MetroConnect
Be Prepared for Anything
In the south, hurricanes and tropical storms are a reality we can’t ignore. At MetroConnect, we understand the unique challenges businesses face when preparing for severe weather. Our services are designed to help you minimize downtime and maintain operations, even in the most challenging conditions.
Reliable Communication Solutions
When you signed up for service, we asked for an emergency cell phone number to ensure we could always reach you. If you’re unsure if you did provide a number, whose number was originally provided or need to update an emergency contact number, please call us at 727-400-3171 at least four days prior to an expected mandatory evacuation. In the event of a major storm, we can forward the calls from your main office number to the designated cell phone, ensuring you stay connected.
Stay Updated with Voice Messages
You will continue to receive your corporate voice messages via email, thanks to the recipient email address you designated during installation. Should you need to update the recipient based on your team’s storm plans, please call our office at 727-400-3171 at least four days before an expected mandatory evacuation.
Fast Recovery Support
If your business is impacted by a storm, know that MetroConnect is committed to getting you back on your feet as quickly as possible. Keep us informed about your office recovery progress by calling 727-400-3171 or emailing support@mymetroconnect.com.
Real-Time Service Alerts
During severe storms, stay updated on service alerts by visiting the front page of our website at www.mymetroconnect.com. We post real-time updates to keep you informed about the status of our services.
Contact Us
Preparedness is key to weathering any storm. Ensure your business is ready by staying connected with MetroConnect. If you have any questions or need to make updates to your emergency contact information, don’t hesitate to reach out.
Phone: 727-400-3171
Email: support@mymetroconnect.com
Website: www.mymetroconnect.com
Stay Safe. Stay Connected.
Yes you can!
MetroConnect configures every phone system system with the voice messages forwarded to a designated email address. If your company requires multiple email recipients, we can do that too. This way when a call comes in and the caller leave a voice message, it gets sent to every recipient’s email address. The email will include the voice recorded message from your caller that you can play back on any device you have your emails set up on.
Local or Toll Free Phone Numbers
Purchase Phone Numbers? Ever wanted to give your business a more personal touch? Phone numbers are the way to go. We have just what you need–unique, identifiable phone numbers that’ll make it easy for customers and clients alike to remember how they can reach out when they want or need something from your company!
Do you want to add phone numbers so your business can distinguish different marketing campaigns, direct departmental lines for additional facilities or provide toll free calling for your customers? We work with clients who need these numbers. Once we acquire them for our client’s use, then activate the number according to their request.
Vanity Number Search
With the help of our experienced specialists, we will search for your ideal vanity number combination. Your Vanity Phone Number is an important part of a well-rounded business plan and can really set you apart from competitors in this field. Call us today to get started!
What is The Cost Of MetroConnect’s Cloud 9 Program?
MetroConnect’s Cloud 9 Program is perfect for companies that want a brand- new full feature business telephone system with No Up Front Fees. Our Cloud 9 Program includes new telephones, POE Switch, Router (if necessary), Installation, Training and Porting of up to two phone numbers. Our technicians evaluate your currently used monthly minutes and suggest an appropriate phone package. Our Cloud 9 package does come with a reasonable contract which can be adjusted as your company grows or with reduction of phones if needed. All this, a new business telephone system custom designed to fit your corporate needs with no up front fees for the cost of your monthly hosting.
Contact MetroConnect to discuss your telecommuting needs and receive a quote for your business or call 727-400-3171
*Any cabling required will be quoted and billed separately.
Can we keep our business phone numbers if we switch service?
Yes, most service providers offer a feature called “number portability” which allows you to keep your existing business phone numbers (DID’s) when you switch to their service. This ensures minimal disruption to your business operations. However, it is always best to confirm with the service provider beforehand.
Furthermore, some service providers may charge a fee for number portability, so it is important to discuss this with them before making the switch.
To successfully transfer your business phone numbers, you will be asked by the new carrier to provide proof that you are the authorized owner of the numbers. This can be in the form of a bill or account statement from your current service provider. You will probably be asked to sign a Letter of Authorization (LOA) to give authority to your new carrier to transfer the business phone numbers.
Toll Free Business Phone Numbers
If your company has a Toll Free Number that you want transferred you will be asked to sign a Toll-Free Letter Of Authorization and provide the account invoice that includes the toll-free phone number.
Moreover, it is important to note that number portability may take some time to complete, usually around 7-14 business days. Depending on the situation with your current provider during the transfer time, if necessary your new carrier may be able to forward your numbers temporarily to prevent any service downtime for your company.
Multiple Business Phone Numbers
Before you start the porting process you might want to consider if you need all the phone numbers associated with your company. With the older legacy systems companies were required to have rollover lines. This allowed for multiple calls to come into a business at one time and be rolled to the next available line to be answered. With VoIP you have unlimited incoming lines. If staff members are not available to help answer calls your automatic IVR will route the calls to the correct person or department.
The cost for Telephone Systems and Services varies depending on your needs. MetroConnect offer our customers a few options for their telephone equipment and customize your monthly service charge based on your anticipated usage:
- You may purchase the phones and equipment out right. We then offer different monthly phone service packages to fit your business call volume.
- Sign up for our Cloud 9 Package. This package includes new telephones, POE Switch & Router (if necessary) * for the cost of just monthly service. So No Up Front Fees!
- Keep your existing phones and sign up for our telephone service package based on your normal monthly usage.
We would be more than happy to discuss any of the above options with you and supply pricing base on your corporate needs. Call our office at: 727-400-3171 or email us with your questions.
*Cabling (if necessary) not included in Cloud 9 Package.
Can you design my system to have all phones ring except in treatment rooms?
Yes, we certainly can design and program your inbound calls to ring on all phones except specifically designated ones, in your case the patient treatment rooms. In our pre-installation meeting, we will discuss with you the normal flow of your business calls and see where your new phone system can enhance your staffs productiveness. Once your phones are installed and your staff has becomes more familiar with the features, we can review and tweak the call flow features for you.
MetroConnect’s Telephone System would be perfect for your business. Your multiple locations would be able to share the same telephone system with endless combinations. Our progressive telephone system also makes corporate growth a snap with additions or new remote locations easily integrated into the system. Just let us know your particular needs and we will show you how we can accomplish it for you.
Why MetroConnect’s Phone System vs Online Service
When you purchase a telephone system online or from a big box store, you are receiving phones with no initial set up, limited features and minimal customer and technical service. Your new MetroConnect’s telephones will be customized to your company’s needs. MetroConnect feels it is important that your company take advantage of the current technology so we program your multiple features before installation to make your system efficient and effortless for your staff.
We are local. We are here if you need us. Sometimes weather conditions can effect your phone service, land lines and VoIP. We are experiencing the same weather conditions as you and have been proactive in troubleshooting any potential problems.
Our staff is in the business of helping business embrace digital telephone technology. Our technical team members are IT trained and extremely knowledgeable about our hosted systems. We are use to technology equipment requiring updates to work efficiently and securely. Our tech’s are proactive with our phone systems to make sure your system is current and protective.
When purchasing from a Big Box Store – Most employees are very helpful with some knowledge about each product offered in their department but are not trained specifically about Hosted VoIP telephones systems. When you select MetroConnect for your Hosted Phone System provider we are available to answer your questions, recommend, design then program your custom phone features and provide expert technical support. We can comfortable say we are with you from inception and beyond.
VoIP telephone systems provide the same sound clarity as your regular land line. Please call our office and speak to our staff member. Hear for yourself the clarity on our lines. Our office has been on a hosted VoIP Telephone System for the last 14 years. Call us from different phone extensions, devices and locations to test for yourself.
When you decide to have your corporate phone system hosted with MetroConnect, we prepare for all possible scenarios. In addition to having your Voice Messages forward to an individual or multiple email addresses, thus allowing the audio to be heard over your cell phone. MetroConnect programs your system so that if the internet goes down for any reason for an extended period of time, your calls will be forwarded to a pre-selected cell phone number. At MetroConnect, we want to minimize your business’ down time.
FAQ For Hosted VoIP Phone Systems
How Do We Get Started?
FAQ doesn’t have the answer to your question, call us, your questions are important. We understand that upgrading your business telephone system and service is a major corporate commitment. During our initial introduction to your company, we try to provide answers to the most frequently asked questions about our hosted telephone systems and services. We want to learn about your corporate communication needs. The features you have with your existing system that you require along with features you would love to have.
MetroConnect’s Phone Systems Are Tailored To Your Needs
Our telephone systems are designed then customized to fit your company’s communication requirements. We welcome your questions and the discussions that follow to pinpointing your exact needs. MetroConnect will design your telephone system with your specific features in mind providing an efficient telephone system that allows for easy of use along with current technology and future expansion as your company grows.
Have more Questions?
Usually one answer leads to another question. We are here to answer all your questions so please don’t hesitate to contact us as many times as necessary. When selecting a new phone system for your business, every question is an important one therefore ask away. Please contact our office at 727-400-3171 , e-mail us or complete the To Request More Information or Request a Quote form and a staff member will respond to your question.
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