POTS vs. VoIP: Which is Best for Your Business Phone System?

POTS stands for plain old telephone service when referring to the legacy or traditional business landline telephone systems and service that has been in use for decades. VoIP on the other hand is an acronym for Voice over Internet Protocol when referring to phone systems that use internet connectivity to make and receive calls.

Do you have a legacy business phone system and are thinking of upgrading? If so, it might be time to upgrade to a VoIP system and let technology work for you. Let’s examine the differences between POTS and VoIP systems and explain why VoIP is often a better choice for businesses.

So What Is POTS?

Old,Telephone,System

First, let’s take a look at POTS , which in addition also refers to the traditional landline telephone system or legacy phone systems.

These legacy phone systems use copper wires to transmit voice signals, and they typically require separate lines for each phone in the office. This inflexibility can be costly for businesses as they grow and add new employees or move locations. In addition, businesses had phone cable rooms to handle the cabling, connections and switches. Phone service technician was required to be on-site for phone service, equipment additions or moving of phones. The speed of receiving service was determined by the availability of service technicians.

When phone systems get to old you notice the expense of maintaining the system suddenly increases.  The manufactures mark the aging system as End of Life.  This decreases or eliminates the parts from being manufactured. Thus, the availability of parts starts to diminish increasing the demand and price of needed parts. Phone company’s also need to retain service people that are trained in the old system as long as they have customers that need this service in addition to their staff of technicians that are trained in the newest technology.

While POTS has served us well for many years, it is becoming increasingly outdated and insufficient for today’s communication needs. With the rise of technology, POTS just can’t keep up with the demand for faster and more reliable service. The FCC has acknowledged that POTS or legacy phones service is becoming outdated. So while POTS may have been the go-to phone system in the past, their systems are limited in their capabilities and do not offer the current features many businesses have come to expect.

The good news is that there are now many alternatives to POTS that provide better service and greater functionality. Advances in technology have brought about newer, more efficient communication options such as VoIP (Voice over Internet Protocol).

So Why Is VoIP The Best Choice For My Business?

Voip phone systems and service.Upgrading to a VoIP phone system can greatly benefit your business in terms of cost savings, scalability, flexibility, and mobility.

First and foremost, VoIP systems use internet communication instead of traditional landlines, allowing for lower monthly costs and the ability to make calls over long distances without incurring additional fees. Additionally, VoIP systems are easily scalable as your business grows, and can handle a high volume of simultaneous calls without compromising call quality. With VoIP continuous inbound call what you or your staff can’t answer will be routed to your virtual assistant feature instead of potential customers receiving a busy signal.

VoIP also offers greater flexibility in terms of features such as voicemail, conference calling, call forwarding, and even integrating with other business software such as CRM. And because VoIP operates over the internet, employees can seamlessly make and receive calls from any location with secure internet access, improving productivity and facilitating remote work.

MetroConnect’s VoIP business Solutions are custom designed to fit your company’s telecommunication needs. We design your new system to professionally handle your company’s call flow and program for the exceptions that company may require.

Choosing a reliable VoIP solution for your business can truly revolutionize your communication system and take your operation to the next level. Don’t miss out on the numerous advantages that a VoIP phone system has to offer.

Let’s Comparison VoIP Technology vs POTS Side By Side

  1. VoIP allows for remote and flexible communication options, whereas POTS is limited to physical phone lines.
  2. VoIP offers a variety of features, such as call forwarding and voicemail transcription, that POTS simply cannot provide.
  3. VoIP allows for lower calling rates and can integrate with other communication platforms, such as email and instant messaging. POTS cannot.
  4. VoIP allows for scalability, making it easy to add or remove phone lines as needed without having to physically install new wires. POTS, no.
  5. VoIP can be easily integrated with business software, such as CRM systems, for increased efficiency and productivity. POTS, no.
  6. VoIP offers higher quality audio and video (through services like video conferencing).
  7. VoIP allows for easier collaboration with teams, through features such as conference calling.
  8. VoIP requires less maintenance and upkeep compared to POTS, as it is all digital and can be managed remotely. Overall, a VoIP phone system offers a more modern, efficient, and cost-effective option for businesses. In today’s fast-paced business world, it’s time to say goodbye to POTS and switch to VoIP.

The decision to upgrade your business phone system is a big one, but it can bring many benefits for your company. Overall, VoIP systems offer more benefits than traditional POTS systems and can be a better choice for businesses looking to upgrade their phone system.

Are you ready to make the switch? Contact us for more information on how we can help you with your VoIP Solution.